Shipping Policy

Effective Date: 08/03/2024

Welcome to Inciem Business Consultants Pvt Ltd (“Inciem”, “we”, “us”, “our”), an IT solutions provider. This Shipping Policy applies to all physical products (like hardware or IT equipment) sold by Inciem. While our core business revolves around IT services and solutions, we understand the need for a clear policy regarding the shipment of our tangible products. Please read the following policy to understand our practices and your options.

Digital Products and Services

Please note that for our digital products and services, including software, subscriptions, and support packages, there is no physical shipping involved. Access or download information will be provided via email or through your account on our website immediately after purchase.

Shipping Options for Physical Products

For physical IT products, we offer the following shipping options:

  • Standard Shipping: Estimated delivery within 5-10 business days.
  • Express Shipping: For faster delivery, estimated within 2-5 business days.

Delivery estimates commence from the date of shipping, rather than the date of order, and can take longer than expected due to unforeseen reasons outside of Inciem’s control.

Shipping Fees

Shipping fees vary based on the size, weight of the product, and the destination of the shipment. Fees will be calculated and displayed at the time of checkout. In certain cases, Inciem may offer promotional shipping fees, including free shipping.

Order Processing

Orders for physical products are processed within 2-3 business days. Orders placed on weekends or public holidays will be processed on the next business day. Processing times may vary during high demand periods.

International Shipping

Inciem ships IT products internationally, subject to shipping regulations and restrictions of the destination country. International customers are responsible for customs duties, taxes, and additional fees. Inciem is not responsible for delays caused by customs or local delivery inefficiencies.

Tracking Your Order

Upon dispatch, you will receive a shipment confirmation that includes a tracking number and a link to the courier’s tracking page, allowing you to monitor your order’s journey to your doorstep.

Delivery Issues

For any delivery-related issues, including non-receipt of your package or receipt of damaged goods, please contact Inciem Customer Support immediately. We will assist in resolving the issue promptly, which may include sending a replacement product or issuing a refund according to our Refund Policy.

Changes to the Shipping Policy

Inciem reserves the right, at its sole discretion, to update or modify this Shipping Policy at any time. Changes will take effect immediately upon posting on our website. We encourage you to review this policy periodically to stay informed.

Contact Us

For any questions or clarifications about our Shipping Policy, or if you need help with your order, please contact us:

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Development Center

Inciem Business Consultants PVT LTD.
1st floor, Infra Futura,
Seaport – Airport Rd, opp. BMC, Thrikkakara, Kakkanad, Kochi, Kerala 682021, India
Phone: +91 62389 58178

Marketing Center

Startsmartz Technologies LLC
202, Yes Business Tower
Al Barsha 01, Dubai, UAE
Phone: +971 55 247 8959

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